Interview with the team Highhawks

 

What inspired you to become a travel agent?

When I was a kid, I loved to close my eyes, spin a globe, stop it by putting my finger on a random country and researching the country. When I got older, I found exciting places to travel this way, and I discovered that I enjoy finding interesting destinations and great deals. People started asking me for my tips, so I became a travel agent to combine my expertise with my passion for travel


Describe what you would do if you noticed you weren't meeting sales goals

 I was struggling to book as many spring break trips for college students as I usually would. I learned that college students reported popular beach destinations were growing too expensive for them.I contacted a resort partner to arrange a special promotional deal for college students. This allowed me to offer a more affordable but still high quality option to college students, boost my sales numbers and strengthen a relationship with one of our partners


How do you calm down an angry customer on the phone?

Whenever I speak with an angry customer on the phone, I first apologize to them for their experience, and I thank them for the opportunity to let me help them find a solution. I assure them that their satisfaction is my priority, and I try to learn as much as possible about their situation. I find out what their ideal resolution is, and I try to find a solution that works well for both the client and the company. Also, I always make a note to follow up with the client within 24 hours to see if there is anything else I can help them with


What do you look for in a vacation package for your clients

I always as my clients for their top three destinations, their budget, what they want out of their trip, who they're traveling with and how much flexibility they have. I want to find or create a package that gets them their top destination when they want to go at the lowest price. I like to know more about who's in their party so I can find bonuses for them, such as kid-friendly resorts


How flexible is your schedule?

My favorite thing about being a travel agent is making my own schedule. My schedule is very flexible, and I'm available nights, weekends and holidays. My clients always know I'm only one text or email away


What's your biggest motivation to succeed as a travel agent?

My biggest motivation to succeed as a travel agent is knowing I get to help families create once-in-a-lifetime memories. I get to tell others about beautiful, unique destinations. Nothing makes me happier than a satisfied customer who returns from a trip and can't wait to go explore more


What do you consider most important in the travel business: price, product or communication?

Price, product and communication are all critical to my success as a travel agent. However, communication is vital to me. It's important for me to really understand my client and their dream vacation at the start so I can best meet their needs. It's also important for me to keep in contact with them about any changes or tips.

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